Terms of Use

General provisions

Article 1 (Purpose)

The purpose of these Terms is to set out the rights, obligations and responsibilities of the Company and users, the conditions and procedures of use, and other basic matters relating to the use of the digital footprint removal, online reputation management and distribution-path analysis services and all related services (the “Services”) provided by Sarazim Company (the “Company”).

Article 2 (Definitions)

1. “Services” means all work the Company provides to clients, including acting on their behalf in requesting the removal of online content such as posts, videos, images, articles, comments and accounts; re-upload monitoring; analysis of distribution paths and access records; personal and corporate reputation management; and security assessments.

2. “Client” means an individual or legal entity that has agreed to these Terms and entered into a service agreement with the Company.

3. “Consultation” means the preliminary discussion held before a service agreement is signed to confirm the situation and what can be done.

4. “Target Content” means the specific posts, videos, images, links, accounts and similar items the client asks to be removed, blocked or monitored.

5. “Fees” means the amount the client pays the Company in return for the Services.

Article 3 (Publication and amendment of the Terms)

1. The Company posts these Terms on its website so that clients can easily review them.

2. The Company may amend these Terms to the extent that they do not violate relevant laws, including Korea’s Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilisation and Information Protection (the “Network Act”).

3. When the Company amends the Terms, it announces the effective date and the reasons for the amendment from 7 days before the effective date. For amendments unfavourable to clients, the announcement is made from 30 days before the effective date, and existing clients are notified individually by email, text message or similar means.

4. A client who does not agree to the amended Terms may terminate the service agreement. A client who continues to use the Services without objecting within the notice period in paragraph 3 is deemed to have agreed to the amended Terms.

Article 4 (Matters not covered by these Terms)

Matters not set out in these Terms are governed by relevant laws, including Korea’s Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Network Act and the Personal Information Protection Act, and by commercial practice.

Formation of the service agreement

Article 5 (Formation of the service agreement)

1. The service agreement is formed when the client agrees to these Terms and applies for the Services, and the Company accepts the application after confirming through consultation what can be done.

2. During consultation, the Company reviews the type of Target Content, the extent of its spread, platform policies and the legal grounds, and explains whether the work can be carried out and how long it is expected to take.

3. The Company may prepare a separate contract or quotation stating the scope of the Services, the Fees and the period of performance. Where its contents conflict with these Terms, the individual contract prevails.

Article 6 (Limits on accepting applications)

The Company may refuse an application, or terminate the service agreement afterwards, in any of the following cases.

1. The applicant uses another person’s identity or provides false information in the application

2. The applicant cannot demonstrate a legitimate right or interest in the content they ask to be removed

3. The purpose is found to be the unjust blocking or removal of another person’s lawful expression, press reports or posts in the public interest

4. The applicant intends to use the Services for unlawful or improper purposes such as concealing a crime, destroying evidence, stalking or retaliation

5. Other cases that violate relevant laws or significantly hinder the Company’s work

Article 7 (Provision and changes of information)

1. The client must provide the Company, to the extent necessary to perform the Services, with the URLs of the Target Content, an account of the harm and documents demonstrating their rights.

2. The Company is not responsible for delays or outcomes resulting from information provided by the client that is untrue or insufficient.

3. If any information provided, such as contact details, changes, the client must notify the Company without delay.

Use of the Services

Article 8 (Scope of the Services)

1. The Company provides the following Services.

• Acting on the client’s behalf in requesting removal of content such as leaked videos and illegal synthetic media
• Acting on the client’s behalf in requesting removal or correction of malicious posts, comments, articles and reviews
• Monitoring of, and blocking requests for, re-uploads and mirror domains
• Analysis of distribution paths and access records, and organisation of digital forensic material
• Online reputation management for individuals and companies; security assessments
• Other additional services determined by the Company

2. Removal requests made by the Company consist of carrying out, on the client’s behalf, the reporting and request procedures under each platform’s policies and the relevant laws. The Company does not access platform servers or third-party systems directly to delete content.

3. Analysis of distribution paths and access records is carried out only within the scope of lawfully obtainable public information and material held by the client. The Company does not engage in any act prohibited by relevant laws, such as Korea’s Protection of Communications Secrets Act.

Article 9 (Service hours and interruptions)

1. Consultation requests are accepted 24 hours a day, every day of the year; the actual time at which actions are carried out depends on the operating hours of each platform and relevant authority.

2. The Company may temporarily suspend the Services for unavoidable reasons such as system maintenance, equipment replacement, natural disasters, power outages or interruptions by telecommunications providers.

3. Where an interruption under paragraph 2 is planned, the Company gives notice in advance; where advance notice is not possible, it gives notice afterwards.

Article 10 (Fees and payment)

1. Fees are calculated individually during consultation based on the type and volume of Target Content, the extent of its spread, the difficulty of the platforms involved and the period of performance, and are finalised with the client’s consent.

2. The method and timing of payment are as set out in the individual contract.

3. If additional work beyond the agreed scope is required, the Company explains the work and the additional cost in advance and obtains the client’s consent.

Article 11 (Withdrawal and refunds)

1. The client may withdraw an order as provided for in Korea’s Act on the Consumer Protection in Electronic Commerce.

2. If the Company has already begun work, the remaining balance is refunded after deducting an amount corresponding to the share of work performed.

3. If the Company fails to provide the Services for reasons attributable to it, it refunds the full Fees for that portion.

4. Where removal does not take place for reasons not attributable to the Company — such as changes in platform policy, decisions by relevant authorities or no response from overseas operators — the handling is as set out in the individual contract.

Article 12 (Obligations of the Company)

1. The Company endeavors to provide the Services continuously and reliably in accordance with relevant laws and these Terms.

2. The Company protects clients’ personal information and consultation details in accordance with Korea’s Personal Information Protection Act and the Company’s Privacy Policy, and does not provide them to third parties without the client’s consent.

3. The Company does not disclose clients’ confidential information learned in the course of its work, even after the contract ends.

4. The Company promptly addresses opinions or complaints raised by clients that are found to be justified.

Article 13 (Obligations of the client)

The client must not engage in any of the following acts.

1. Registering false information when applying or making changes

2. Using another person’s information, or requesting removal of content to which the client has no rights

3. Using the Company’s Services to defame others or infringe legitimate freedom of expression

4. Providing or disclosing analysis material or reports supplied by the Company to third parties without the Company’s consent

5. Obstructing the Company’s work or interfering with the stable operation of the Services

6. Any other act that violates relevant laws

Article 14 (Ownership of rights and use of materials)

1. Copyright in analysis reports, action records, evidence summaries and other materials prepared by the Company in the course of the Services belongs to the Company. The client may, however, use them within their original purpose, such as responding to disputes.

2. Rights in materials provided by the client remain with the client, and the Company uses them only to the extent necessary to perform the Services.

3. The Company may use statistical data, processed so that no client can be identified, to improve and promote its Services.

Article 15 (Protection of personal information)

1. The Company collects only the minimum personal information necessary to provide the Services; matters relating to collection, use, retention and destruction are governed by the separate Privacy Policy.

2. The Company allows every consultation to be made anonymously, and destroys materials provided by the client without delay when the contract ends or the retention period expires.

Article 16 (Restrictions on use and termination)

1. If the client violates Article 6 or Article 13, the Company may restrict use of the Services or terminate the service agreement after giving prior notice. Where the unlawful conduct is clear, the Company may terminate immediately without prior notice.

2. The client may terminate the service agreement at any time by notifying the Company, in which case the refund rules in Article 11 apply accordingly.

Miscellaneous

Article 17 (Disclaimer)

1. The Company is not liable where it cannot provide the Services due to force majeure, such as natural disasters, war or civil unrest, power outages or interruptions by telecommunications carriers.

2. Because the Company’s removal requests are processed after review and decision by each platform and relevant authority, the Company does not guarantee that any specific content will be removed or blocked. The Company will nevertheless take every lawful measure possible with the due care of a prudent manager.

3. The Company is not liable for damages resulting from false or missing information provided by the client.

4. The Company is not liable for content newly posted or re-uploaded by third parties to the extent it falls outside the monitoring scope and period set out in the contract.

Article 18 (Damages)

1. If the Company or the client violates these Terms and causes damage to the other party, it is liable to compensate for that damage.

2. Unless the Company acted intentionally or with gross negligence, its liability is limited to the Fees paid by the client for the Services concerned.

Article 19 (Dispute resolution and jurisdiction)

1. If a dispute arises in connection with the Services, the Company and the client will consult in good faith to resolve it amicably.

2. If no agreement is reached and a lawsuit is filed, the court with jurisdiction under Korea’s Civil Procedure Act is the court of first instance.

3. Lawsuits between the Company and the client are governed by the laws of the Republic of Korea.

Addendum

These Terms take effect on 6 October 2026.